I didn’t want the customers to feel rushed, but to feel like they were welcome to stay in the cannabis dispensary for as long as they wanted
When I was hired, Bill was the store manager. The owners of the dispensary were part of a corporation based in another state. Bill was a total jerk, and stickler for the rules. He always liked me, which is why so many other people got fired and I stayed on. Bill ran the place like a pharmacy, always seeming very clinical, cold, and detached. Bill did not have the right personality for customer service, so the store was not a fun place to work or to shop. Finally the corporation got wind of his poor customer service, so they fired him and promoted me to the new store manager. I seized the opportunity to change the vibe of the cannabis dispensary and make it a more relaxed and fun place to shop. My idea was to encourage the customers to spend more time in the cannabis dispensary instead of making a purchase and immediately leaving. The first step was to call a meeting for all the budtenders and delivery drivers to explain the new philosophy of the cannabis dispensary. I encouraged them all to be friendly, and take their time explaining the various cannabis products. I didn’t want the customers to feel rushed, but to feel like they were welcome to stay in the cannabis dispensary for as long as they wanted. The longer a customer hangs out, the more cannabis they will buy and the more money they will spend. I want the cannabis dispensary to be more comfortable, but I also need it to be a lot more profitable.