When I was hired, Bill was the store manager. The owners of the dispensary were part of a supplier based in another state; Bill was a total jerk, as well as stickler for the rules. He always liked me, which is why so several other people got fired as well as I stayed on. Bill ran the site like a pharmacy, always seeming very clinical, cold, as well as detached. Bill did not have the right personality for purchaser service, so the store was not a fun site to work or to shop. Finally the supplier got wind of his awful purchaser service, so they fired him as well as promoted me to the new store manager. I seized the opportunity to change the vibe of the cannabis dispensary as well as make it a more relaxed as well as fun site to shop. My idea was to encourage the customers to spend more time in the cannabis dispensary instead of making a purchase as well as instantly leaving. The first step was to call a meeting for all the budtenders as well as delivery drivers to explain the new philosophy of the cannabis dispensary. I encouraged them all to be friendly, as well as take their time explaining the multiple cannabis products. I didn’t want the customers to feel rushed, however to feel like they were welcome to stay in the cannabis dispensary for as long as they wanted. The longer a purchaser hangs out, the more cannabis they will buy as well as the more money they will spend. I want the cannabis dispensary to be more comfortable, even though I also need it to be a lot more profitable.