When the new website went live, the best part about the system was supposed to be all of the new software. The software on the computer ordering system automatically updated when sales were made and that was supposed to keep the items online updated in real time. If a product was out of stock in the middle of your order, then you would find out at the time when you placed your order that you had to change to something else. All of the updates to the website and the online ordering was supposed to help cut down on the amount of phone calls that are made to the cannabis shop each and every night when problems occur. Customers hate when we automatically make substitutions, but sometimes it is necessary. Our website was not updated online in real time and we often had problems with items being out of stock. The cannabis dispensary software was supposed to help with this problem. Unfortunately, the first weekend that the website was live there were a ton of problems. The cannabis dispensary website was way off. The website showed every single product in our inventory, even if those items had been fun from the store for months. I don’t know how the computer found the list of the items that have been available over the past 5 years, but the software listed every single product. Some items didn’t have pictures and others were priced in accurately. Some items weren’t available at all. We had a ton of problems during the first 48 hours that the website was live.
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