Sometimes it’s impossible to make someone happy.

I had a customer like this last week when the delivery times at the cannabis shop were more than 2 hours. It was an extremely busy weekend. It was Father’s Day and we were not expecting huge crowds. We had more than average sales during the whole weekend. Delivery times were running more than 2 hours when they are usually around 45 minutes. We contacted every single one of the delivery customers to let them know that it was going to take a while. A few customers canceled their orders. One lady complained, but she did not want to cancel her order. I happen to be the person that was assigned to deliver the cannabis order. The woman ordered a couple of edibles as well as a half ounce of Durban poison and a half ounce of blue dream sativa flower. I found that address very easily and quickly once I entered the neighborhood. It took about an hour and 40 minutes for the delivery. I was actually surprised that the woman gave me a tip. She gave me $5 even though she complained about the delivery times. She was also polite and kind. She didn’t seem like the type of person that would complain about anything, but I’m sure it was the same person that I talked to on the phone. She had the same strong accent and it wasn’t from this country.


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